Customer Communications Specialist
South West Water
full-time
Posted on:
Location Type: Hybrid
Location: Bristol • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £29,850 per year
Job Level
Mid-LevelSenior
About the role
- Support the Customer Communications Manager in the delivery of the customer communications strategy and plan.
- Oversee the tone, clarity, and accuracy of all customer-facing messages
- Ensure communications are inclusive, accessible, and compliant with regulatory and brand requirements
- Play a key customer communications role in the incident management teams – including standby
- Work with designers, digital teams, and external partners to develop engaging materials and messaging
- Monitor communication performance and use insights to improve customer understanding and satisfaction
- Support vulnerable customer communication strategies and regulatory reporting (e.g. Ofwat, CCW requirements)
Requirements
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to communicate and influence internally and externally
- Experience of working with word, excel and powerpoint
- An excellent attention to detail with the ability to consistently deliver accurately and timely information
- Proven experience of project work and working to timescales and deadlines
- Educated to degree level or equivalent through relevant training and experience in a marketing, customer service, or a public-facing communications role
Benefits
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer communications strategyregulatory reportingincident management
Soft skills
verbal communicationwritten communicationinterpersonal skillsattention to detailinfluencing skills