Commercial Manager
South West Water
full-time
Posted on:
Location Type: Hybrid
Location: Bournemouth • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £65,000 - £75,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, support, and develop departmental leads to deliver efficient day-to-day operations aligned with business goals and commercial targets
- Create and execute business and commercial strategies, including developing partnerships with Third Party Intermediaries (TPIs) and enhancing value-added service offerings
- Manage the company’s Managed Account customers, ensuring strong relationships, timely payments, contract negotiation, renewals, and proactive revenue risk management
- Drive customer retention, growth, and new business through marketing activities, tender responses, and strategic sales initiatives
- Monitor and report on commercial performance, focusing on revenue growth, margins, and profitability
- Manage default tariff customer portfolios ensuring compliance with regulatory standards and transitioning customers to contracted rates where appropriate
- Represent the company externally at market events, performance meetings, and regulatory consultations
- Foster a culture of continuous improvement, coaching teams, and building capability to support future growth
- Collaborate with operations during tender and onboarding processes to meet customer needs smoothly
- Maintain awareness of market trends, competitor activity, and regulatory changes to identify risks and opportunities
Requirements
- Strong commercial experience in sales, marketing, and leadership roles within competitive environments, ideally in utilities or water retail
- Proven ability to manage multiple teams, deliver against strategic targets, and implement business improvements
- Excellent stakeholder management, communication, and influencing skills at all levels
- Experience coaching and mentoring teams to build capability and succession planning
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable working in fast-paced, changing environments
- Strong organisational skills with attention to detail and ability to prioritise
- Resilient under pressure with a proactive, results-driven approach
- Commitment to Pennon Group values and fostering positive, collaborative working relationships
Benefits
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesmarketingcontract negotiationrevenue risk managementcustomer retentionstrategic sales initiativescompliancebusiness improvementscoachingmentoring
Soft skills
leadershipstakeholder managementcommunicationinfluencingorganisational skillsattention to detailprioritisationresilienceproactiveresults-driven