Minimum A+, N+ certification or equivalent and hands on experience
Minimum 3 years Field Service experience
CCNA, FortiGate NSE qualification or equivalent (Advantageous)
Driver’s license essential
Excellent communication and reporting skills
Good technical and troubleshooting skills
Must be willing to abide by the security policies of the company
Must have strong communication skills and the ability to work independently or as part of a team
Ability to work outside in the field is required
Relevant vendor and product certification together with the required vocational training completed
Technical Skills: Proficiency in computer hardware, software, and networking
Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment
Knowledge of component replacement and preventive maintenance
Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices
Networking Skills: Familiarity with network configurations, protocols, and troubleshooting
Understanding of IP addressing, DNS, DHCP, and network cabling
Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions
Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support
Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits
Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

A+ certificationN+ certificationCCNAFortiGate NSE qualificationcomputer hardwaresoftware installationnetworkingtroubleshooting techniqueshardware repairpreventive maintenance

Soft Skills

communication skillsreporting skillstechnical skillsproblem-solvingtime managementcustomer serviceindependent workteamworkanalytical skillscritical thinking

Certifications

A+ certificationN+ certificationCCNAFortiGate NSE qualification