General Manager
Sosuite
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, motivate, and develop the onsite team (housekeeping, maintenance, resident services)
- Recruit, onboard, train, and conduct performance reviews for team members
- Oversee staffing schedules to ensure adequate coverage while optimizing labor costs
- Serve as the escalated point of contact for residents and guests; resolve complex service issues
- Oversee move-in/move-out processes and ensure units meet brand standards
- Build strong relationships with residents and foster community engagement
- Maintain an active, visible presence to monitor operations, safety, and cleanliness
- Conduct regular property inspections and coordinate vendor/contractor work
- Manage inventory of amenities, supplies, and operational equipment
- Oversee property budgets, expense tracking, and financial performance
- Approve and manage vendor invoices, contracts, and operational expenses
- Monitor occupancy, leasing performance, and collaborate with leasing teams to maximize revenue
- Ensure compliance with company policies, safety regulations, and local laws
Requirements
- 4+ years of leadership experience in multifamily property management
- Experience in hospitality or hotel operations preferred
- Proven ability to manage teams, budgets, and day-to-day operations in a fast-paced environment
- Strong problem-solving skills with a proactive, solutions-oriented mindset
- Exceptional communication, organizational, and customer service skills
- Proficiency with property management systems (e.g., AppFolio, Guesty) and technology-driven operations
- Flexible availability, including evenings, weekends, and holidays
- Must be willing to live onsite at Ledger Residences (furnished unit provided)