Customer Support

• Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in
• Answer phone calls, text messages, emails, and messages through various booking platforms
• Guide guests through the Sosuite experience, ensuring they have an incredible experience
• Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues)
• Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue

Hospitality Guest Experience Agent, Customer Support

Customer Experience Analyst

Director, Customer Experience

Customer Support – Book Publisher

Customer Support Associate

Customer Service Representative