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IT Helpdesk – SaaS
Solvo GlobalCustomer Support Specialist for Gesvision, providing support to clients in Latin America. Resolving technical issues and ensuring exceptional customer experience remotely.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Support and Technical Assistance, with a strong focus on user training, onboarding, and the effective use of SaaS platforms. Proven ability to manage support tickets and collaborate with development teams to enhance customer experience.
Highest-signal resume keywords
Customer Support ExperienceSaaS Platform KnowledgeUser Training and OnboardingERP ExperienceJira Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Help Desk SupportTechnical SupportSQLUser TrainingTicket Management
Soft Skills
Problem SolvingCommunicationCollaborationCustomer ServiceAdaptability
Tools & Technologies
JiraSaaS PlatformsERP Systems
Industry Keywords
Atención al ClienteSoporte TécnicoImplementación de SistemasMejora Continua
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Ser el punto de contacto principal para clientes de Latinoamérica.
- Resolver incidencias funcionales y técnicas relacionadas con la plataforma.
- Gestionar tickets y garantizar una experiencia de soporte excepcional.
- Capacitar usuarios y acompañarlos durante la implementación y adopción del sistema.
- Crear tutoriales, manuales y materiales de formación.
- Colaborar con equipos de desarrollo y otras áreas para encontrar soluciones efectivas.
- Contribuir a la mejora continua de la experiencia del cliente.
Requirements
What you’ll need- Experiencia en Customer Support, Help Desk, Soporte Técnico o Atención al Cliente.
- Experiencia trabajando directamente con usuarios finales.
- Conocimientos o experiencia en plataformas SaaS o software empresarial.
- Será un plus si tienes experiencia con ERP, Jira, SQL, onboarding de usuarios o capacitación de clientes.
Benefits
Comp & perks- Modalidad: 100% Remota
- Horario: Lunes a Viernes | 3:00 p.m. a 12:00 a.m. (hora España)