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Solventum

Conseiller Service Client

Solventum

Conseiller Service Client chez Solventum, entreprise de soins de santé, pour la gamme TPN. Gérant appels, commandes, retours et réclamations clients.

Posted 8/4/2026full-timeCergy-Pontoise • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational excellence in order and complaint management, with proficiency in Microsoft Office Excel and Outlook, and familiarity with ERP systems like Oracle or SAP. Capable of building and maintaining relationships with internal and external partners while effectively prioritizing tasks.

Highest-signal resume keywords
Microsoft Office ExcelOracle ERPCustomer SatisfactionAdministrative ProcessingStrong Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementComplaint ManagementLogistics CoordinationMerchandise Return ProcessingFleet Management
Soft Skills
Logical ThinkingPrioritizationStrong Writing Skills
Tools & Technologies
Microsoft Office OutlookERP Systems
Certifications & Qualifications
Bac +2
Industry Keywords
Customer ServiceSales SupportOperational Excellence

Tech Stack

Tools & technologies
ERPOracle

About the role

Key responsibilities & impact
  • Receive and process incoming calls from customers and sales representatives
  • Process requests for organizing and scheduling the installation and removal of therapy units and consumables orders
  • Monitor orders daily in Oracle in close collaboration with the logistics department
  • Handle the administrative processing of merchandise return requests
  • Support the Claims department in resolving disputes
  • Build and maintain strong relationships with internal and external partners
  • Contribute to customer satisfaction through operational excellence in order and complaint management

Requirements

What you’ll need
  • Bac +2
  • Anglais lu, parlé, écrit
  • Bonne maîtrise de l’outil informatique, notamment Microsoft Office Excel et Outlook
  • Connaissance d’un ERP souhaitée, notamment Oracle ou SAP
  • Une expérience de la gestion de flotte locative ou dans un service après-vente serait un plus
  • Établissement des priorités
  • Forte capacité logique
  • Haute qualité rédactionnelle

Benefits

Comp & perks
  • Solventum proposes numerous programs supporting physical and financial well-being
  • Competitive salaries and benefits