Senior Customer Service Team Leader

Solventum

Customer service team leader overseeing Polish operations for Solventum, a healthcare solutions company. Coaching representatives, improving service quality, and presenting operational results.

Posted 8/4/2026full-timeRemote • 🇵🇱 PolandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing customer service teams, with a strong focus on operational excellence and continuous improvement. Proficient in analyzing performance metrics and driving solutions to enhance customer satisfaction while collaborating with cross-functional stakeholders.

Highest-signal resume keywords

Team LeadershipCustomer Service OperationsContinuous Improvement InitiativesAnalytical Problem-SolvingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ProcessesOrder-to-Cash ProcessesPerformance Metrics AnalysisCoachingProblem-Solving

Soft Skills

CommunicationTeam Development

Tools & Technologies

SAPEDI Solutions

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer SatisfactionOperational ExcellenceCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Service Representatives
Oversee daily customer service operations and ensure compliance with policies, service standards, and performance metrics
Support resolution of complex customer issues and drive solutions that enhance customer satisfaction
Analyse operational performance and lead initiatives to improve efficiency and service quality
Partner with cross-functional stakeholders
Present team results, insights, and action plans during business reviews

Requirements

What you’ll need

Bachelor’s Degree or higher
Fluent English and Polish language skills, written and spoken
Proven experience leading and developing customer service teams in a fast-paced environment
Strong coaching, communication, and stakeholder management skills
Experience driving continuous improvement initiatives and operational excellence
Strong analytical and problem-solving skills
Solid understanding of Customer Service and Order-to-Cash processes
Experience working cross-functionally with Sales, Supply Chain, Finance, and Customer Operations
Knowledge of SAP and customer service technologies, including EDI solutions, is an advantage

Benefits

Comp & perks

Competitive pay and benefits
Programs supporting physical and financial wellbeing
Equal opportunity and diversity-focused workplace