Director – SAP S/4 Service Delivery

Solventum

Director of SAP S/4 Service Delivery at Solventum leading IT service delivery and production support. Ensuring system reliability and managing global teams across various regions.

Posted 6/26/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $246,800 - $339,350 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP S/4HANAincident managementproblem managementchange managementrelease managementtransport governancedisaster recoverybusiness continuityautomationAI/ML monitoring

Soft Skills

leadershipcommunicationstakeholder managementrisk mitigationperformance managementteam managementstrategic alignmentgovernancecollaborationaccountability

Tools & Technologies

Application Management Services (AMS)global support modelSLAsKPIsoperational metricsvendor performance frameworksbusiness SLAsIT Service DeliveryTechnology Deliveryproactive issue resolution

Industry Keywords

ManufacturingHealthcareMedtechIT OperationsService Deliveryproduction supportglobal teamsbusiness stakeholderssystem availabilitysystem performance

About the role

Key responsibilities & impact

Own end-to-end SAP S/4HANA production support and service delivery across all regions.
Ensure high system availability, performance, and reliability aligned with business SLAs.
Lead incident, problem, and change management processes to minimize business disruptions.
Establish and run a 24x7 global support model with clear escalation paths.
Ensure robust hypercare, release management, and transport governance processes.
Drive risk mitigation strategies for production deployments.
Maintain disaster recovery and business continuity plans for SAP systems.
Manage global Application Management Services (AMS) partners and vendors.
Define and enforce SLAs, KPIs, and operational metrics.
Drive vendor performance through governance frameworks and regular reviews.
Partner closely with business leaders, IT leadership, and functional teams to align priorities.
Act as the single point of accountability for SAP production support.
Communicate system performance, risks, and improvements to executive stakeholders.
Drive automation, AI/ML-based monitoring, and proactive issue resolution.
Build and lead a high-performing global SAP support organization.

Requirements

What you’ll need

Bachelor’s Degree or higher
15+ years of experience in IT Service Delivery or Technology Delivery
12+ years of SAP Implementations or SAP Service Delivery
5+ years of managing large SAP Service Delivery
5+ years of managing large global teams of 50+ people
5+ years of experience in Manufacturing Industry
3+ years of experience in Healthcare or Medtech Industry
Skills include Service Delivery, IT Operations, Business Stakeholders Management

Benefits

Comp & perks

Medical
Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits