Solventum

Marketing Automation and AI Specialist

Solventum

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

About the role

  • Cross-functional collaboration with Communications, UX, Technology, and other areas to understand customer needs and execute integrated campaigns.
  • Design and implement omnichannel campaigns using platforms like Infobip, Salesforce, and Eloqua.
  • Explore and apply generative AI solutions (e.g., GPT, Claude) in communication flows, customer service, and content creation.
  • Coordinate automation and conversational AI including chatbots, voicebots, and virtual assistants aligned with business objectives.
  • Automate customer journeys across channels such as email, WhatsApp Business, and social media, analyzing KPIs for optimization.
  • Support eCommerce and digital presence: content uploads, conversion pixel tracking, and align website experience with global omnichannel strategy.
  • Constantly identify opportunities to improve processes, tools, and strategically adopt new technologies.
  • Collaborate with multidisciplinary teams and manage projects with travel up to 35% (domestic/international).

Requirements

  • Bachelor´s degree in Marketing, Engineering, Digital Communication, Data Science, or related fields.
  • Minimum of 4 years of experience in technology marketing, automation, or platform integration with proven experience in digital marketing and technology automation in FMCG or entrepreneurial ventures.
  • Hands-on knowledge of tools such as Infobip, Twilio, HubSpot, Salesforce, Eloqua, among others.
  • Experience in implementing chatbots and generative AI solutions.
  • Fluent in English.
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
  • Demonstrable achievements applying generative artificial intelligence in digital environments to enhance customer experience.
  • Evidence of positive impact on process efficiency and commercial value creation through technology.
  • Ability to translate business needs into effective technological solutions.
  • Strong analytical, communication, and project management skills.
  • Proven experience in coordinating multidisciplinary teams.
  • Ability to work in dynamic environments, managing multiple priorities with a results-oriented approach.
Benefits
  • Programas para ayudarle a vivir su mejor vida – tanto físicamente como financieramente.
  • Compensación y beneficios competitivos (benchmarked con empresas comparables).
  • Elegibilidad para trabajo híbrido.
  • Viajes hasta 35% (domestic/international).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital marketingautomationplatform integrationgenerative AIchatbotsvoicebotscustomer journey automationKPI analysiscontent creationeCommerce
Soft skills
cross-functional collaborationproject managementanalytical skillscommunication skillsresults-oriented approachability to manage multiple prioritiesprocess improvementstrategic thinkingteam coordinationadaptability