Customer Service Analyst

Solventum

Customer Service Analyst ensuring proper order management across electronic tools and ERP systems. Collaborating with internal teams for operational issue resolution and continuous improvement.

Posted 5/31/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Manage and operate electronic Order Entry tools
Monitor and ensure correct routing and processing of orders received through multiple channels into the ERP system (BPCS)
Manage the CONFIRME tool
Perform master data setup and maintenance activities
Ensure data integrity and prevent inconsistencies
Collaborate with interface areas (Customer Service, Sales and IT) to support resolution of operational issues
Support continuous improvement initiatives, process automation, and stabilization of operations related to electronic tools

Requirements

What you’ll need

Bachelor's degree
2 years of experience in order management processes
2 years of experience with tools such as SIMEM, SIGEM, Esker or similar
2 years of experience in EDI integration processes and order flow
Experience with integrated systems (ERP, EDI, order management platforms)
Knowledge of: SQL, Excel (intermediate), and basic concepts of data systems integration

Benefits

Comp & perks

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Applicant Tracking System Keywords

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Hard Skills & Tools

order management processesEDI integrationdata systems integrationSQLExcelmaster data setupdata integrityprocess automationelectronic Order Entry toolsBPCS

Soft Skills

collaborationproblem resolutioncontinuous improvement

Certifications

Bachelor's degree