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About the role
Key responsibilities & impact- Managing complaint handling assigned product complaint assignments.
- Meeting daily team and individual complaint handling output goals.
- Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis.
- Processing complaint events as required per internal and FDA regulations/International standards.
- Monitoring and tracking key operational data trending.
- Working with cross-functional groups (Quality Engineers, Medical Complaint Investigators, Outsourced Groups) as required.
- Visual inspection and product related complaint product sample testing.
- Ownership of product related documentation to support complaint processing.
- Inventorying and logging of complaint product samples.
Requirements
What you’ll need- Bachelor’s Degree or higher
- 2 years of combined experience in healthcare, medical device and/or drug in a private, public, government or military environment
- Strong attention to detail
- Ability to navigate multiple databases and prepare documentation
- Ability to analyze data from multiple sources using data management tools
- Proficient in Microsoft Office applications
- Knowledge of or experience with medical products
- Demonstrated ability to maintain confidentiality, use discretion, and exercise sound judgment in business relationships
Benefits
Comp & perks- Health insurance
- Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaint handlingdocument investigationdata analysisvisual inspectionproduct testinginventory management
Soft Skills
attention to detailconfidentialitydiscretionsound judgment
Certifications
Bachelor’s Degree