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Senior Technical Services Analyst
SolventumTechnical Support Analyst providing support for Solventum’s software and interfaces. Assisting customers, managing escalations, and improving efficiencies within the technical services team.
Tech Stack
Tools & technologiesITSMPMPServiceNow
About the role
Key responsibilities & impact- Providing technical support to ensure the seamless operation of Solventum software and interfaces
- Assisting customers with troubleshooting software applications, interfaces, and system configurations
- Conducting system health checks and identifying opportunities to enhance efficiency
- Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues
- Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes
- Identifying opportunities to enhance workflows and improve support efficiency
- Manage projects and operational reporting activities between Key Account Support internal team and Product Development
- Support process improvements by documenting troubleshooting steps, solutions, and best practices
- Assist in identifying operational reporting focusing on various processes within support case management
- Participate in direct client calls addressing various application topics
- Represent Solventum in communications with external customers and Solventum departments
Requirements
What you’ll need- Bachelor’s Degree or higher from an accredited institution AND (4) four years of Health Information, Client Services/Client Care arena, IT experience OR High School Diploma/GED and (8) eight years of experience
- Project Management Professional Certification (PMP)
- Prior experience with IT service management tools (e.g., ServiceNow, Jira, or similar)
- Working knowledge of internal Solventum HIS product portfolio
- Proficient in MS Word, MS Excel, and MS Power Point
- Understanding of health care industry and Health Information Systems environments
- Must be able to obtain and maintain security clearance to support government clients
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsystem configurationssystem health checksproject managementoperational reportingprocess improvementssupport case managementdocumentationworkflow enhancementclient communication
Soft Skills
collaborationcustomer supportproblem-solvingcommunicationescalation managementefficiency improvementteamworkinterpersonal skillsorganizational skillsadaptability
Certifications
Bachelor’s DegreeProject Management Professional Certification (PMP)security clearance