FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesERPOracleSFDC
About the role
Key responsibilities & impact- The job holder supports the NPWT business in Italy as a permanent member of the front-line customer service team by providing excellent customer service.
- Through unrestricted customer orientation, the job holder offers the ultimate customer experience with every contact.
- The target is 99.5% order accuracy, at least 95% call quality and a 100% rate of processing and resolution of complaints.
- The most important contacts are the customers externally and internally, including the sales, marketing, finance, all participants in the supply chain and the field service.
- The Customer Service Representative Italy – are reporting into the NPWT CS Manager EMEA, Medical Surgical Business.
- Professional support of our customers from the healthcare industry by phone, email and via an Online Ordering Portal (future state).
- Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales).
- Tracking and control of delivery dates as well as clarification of outstanding deliveries.
- Efficient and effective recording, escalation and resolution of complaints.
- Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also, to relieve the sales department of administrative activities.
- Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering.
- Customer orientation both within the department and the organization, as well as outside.
- Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing.
- Taking up internal Super User or Specialist tasks once ready.
Requirements
What you’ll need- Bachelor’s Degree or High School Diploma with relevant experience
- A commercial apprenticeship or relevant professional experience in the field of customer service (at least 3 years)
- Professional experience in internal sales or inside sales or contact center can be an advantage
- A structured and reliable way of working, as well as care and accuracy
- High level of service and customer orientation combined with a goal-oriented communication style
- Enjoyment of direct customer contact and a high level of service
- Assumption of personal responsibility for the satisfaction of the customer
- Supporting and enjoying changing and fast past environments
- Empathy and ability to listen
- Friendliness and a competent charisma – especially on the phone
- Good verbal and written language
- Ideally, you have experience in dealing with ERP systems (e.g. SAP, Oracle) and CRM systems (e.g. Salesforce.com)
- Enjoyment of working in an international environment and, above all, in a team.
Benefits
Comp & perks- Solventum offers many programs to help you live your best life – both physically and financially.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingcomplaint resolutioninternal salesinside salescontact center experienceprocess improvementaccuracycustomer orientationcommunication
Soft Skills
structured workingreliabilitygoal-oriented communicationempathylistening skillsfriendlinesscompetent charismateamworkadaptabilitycustomer satisfaction
Certifications
Bachelor’s DegreeHigh School Diplomacommercial apprenticeship