National Contact Center Specialist

Solventum

. Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals .

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $39,360 - $54,120 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals
Documenting customer interactions and updating account information using internal systems and established procedures
Providing information regarding products, orders, and services based on approved processes, workflows, and training materials
Routing customer inquiries and service requests to the appropriate internal departments when required
Supporting a 24/7 operational environment, including overtime as business needs require

Requirements

What you’ll need

High School Diploma/GED (or higher) AND two (2) years of customer support, call center, healthcare support, or related experience in a private, public, government, or military environment
One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook
One (1) year of experience handling inbound or outbound customer calls
One (1) year of experience documenting customer interactions in a CRM, ERP, or case management system
Ability to work scheduled shifts in a 24/7 operational environment, including overtime as required
Associate’s degree or higher from an accredited institution (optional)
Two (2) years of experience supporting patients, healthcare providers, or medical-related products/services (optional)
Two (2) years of experience in a healthcare contact center or medical device support environment (optional)
Experience supporting order management, product inquiries, or service-related requests (optional)
Experience working in a remote work environment (optional)

Benefits

Comp & perks

Medical, Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcall center experiencehealthcare supportdocumenting customer interactionsCRMERPcase management systemorder managementproduct inquiriesservice-related requests

Soft Skills

communicationinterpersonal skillsability to work in a teamadaptabilityproblem-solving

Certifications

High School DiplomaGEDAssociate’s degree