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About the role
Key responsibilities & impact- Ensuring hospitals and care teams experience smooth, timely order processing when a medical sales territory is temporarily uncovered
- Partnering closely with hospital staff, nurses, and internal care teams to ensure orders move forward without unnecessary delays
- Serving as a coordination and quality checkpoint to support continuity of care
- Reviewing documentation, confirming insurance details, and applying business rules to ensure orders are complete, accurate, and compliant
- Resolving gaps, communicating delivery expectations, and maintaining alignment with hospitals, care teams, and nurse partners throughout the process
- Supporting seamless transitions and handoffs when medical sales coverage changes, ensuring continuity for healthcare partners.
Requirements
What you’ll need- High School Diploma/GED AND (7) Seven years of experience in healthcare operations, medical sales support, DME, home care, or a healthcare environment
- Previous experience acting as a liaison between sales, clinical, and operational teams to facilitate collaboration and streamline processes
- Demonstrated history of communicating next steps and procedures effectively to clinical partners
- Experience managing documentation and ensuring adherence to established process standards
- Experience managing order and documentation workflows, consistently ensuring efficient processing and maintaining accurate records
- A proven track record of verifying insurance coverage and coordinating with payers to facilitate timely approvals and resolve discrepancies
- Demonstrated experience applying payer and business rules to support accurate and compliant order processing
- Experience communicating directly with clinical and hospital-based customers to address their needs and provide timely updates.
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingdocumentation managementinsurance verificationworkflow managementcompliance adherencebusiness rules applicationmedical sales supportDMEhome carehealthcare operations
Soft Skills
communicationcollaborationcoordinationproblem-solvingattention to detailcustomer serviceorganizational skillsrelationship managementadaptabilityleadership
Certifications
High School DiplomaGED