DMO Analyst

Solventum

DMO Analyst developing expertise in data governance and master data for healthcare solutions. Collaborating with teams to improve data quality and operational processes in Shanghai.

Posted 4/15/2026full-timeShanghai • 🇨🇳 ChinaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop expertise on data governance and processes
Develop expertise in master data set-up (includes conditional data such as PIR, Product Costing components, X-Ref, legacy systems, ServiceNow, SAP ECC, SAP S4).
Responsible for monitoring work queues for new requests (i.e., tickets, material create/extend, cleansing, replacement, etc.)
Responsible for completing assigned tasks within SLA targets (i.e., ticket resolution, material creation/extension, cleansing etc.)
Coordination of respective queue or issue resolution, cycle time, leveraging global Master Data Global Operations Support team to meet Service Level Agreements
Responsible for the facilitation of the data collection process and output for SAP. Includes follow-up with the business on missing fields or incorrect data
Maintain business group workflow/routing configuration information
Provide reports to assigned business team to enable end-to-end process visibility
Identification of opportunities to improve data quality & reduce cycle time
May include coordination activities such as follow-up on data collection delays, data collection process administration, legacy process delays, product costing failures, and/or responding to general Master Data related questions or issues
Create training materials, process flows, and procedures
Be a point of contact for Division(s) for Material requests (new Material setup, Material extensions for sales org/plant, and reactivation, product hierarchy)
Responsible for Escalation of issues as needed

Requirements

What you’ll need

Bachelor’s Degree or higher from an accredited university
2-3 years of work experience in shared service centers, customer service or master data management, supply chain or manufacturing, master data.
Business level fluency in English (B1 or higher) both spoken and written.
Spanish (Advanced) or as a primary language.
Detailed oriented and enjoys working with operational transactional processes.
Collaborative Team player, analytical and proactive.
Excellent communication.
Ability to learn quickly.
Change management skills.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data governancemaster data managementdata quality improvementdata collection processSAP ECCSAP S4ServiceNowmaterial creationticket resolutionprocess flows

Soft Skills

detail-orientedcollaborativeanalyticalproactiveexcellent communicationability to learn quicklychange management

Certifications

Bachelor’s Degree