Solventum

DMO Analyst

Solventum

full-time

Posted on:

Location Type: Hybrid

Location: Shanghai • China

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Tech Stack

ServiceNow

About the role

  • Develop expertise on data governance and processes
  • Develop expertise in master data set-up (includes conditional data such as PIR, Product Costing components, X-Ref, legacy systems, ServiceNow, SAP ECC, SAP S4).
  • Responsible for monitoring work queues for new requests (i.e., tickets, material create/extend, cleansing, replacement, etc.)
  • Responsible for completing assigned tasks within SLA targets (i.e., ticket resolution, material creation/extension, cleansing etc.)
  • Coordination of respective queue or issue resolution, cycle time, leveraging global Master Data Global Operations Support team to meet Service Level Agreements
  • Responsible for the facilitation of the data collection process and output for SAP. Includes follow-up with the business on missing fields or incorrect data
  • Maintain business group workflow/routing configuration information
  • Provide reports to assigned business team to enable end-to-end process visibility
  • Identification of opportunities to improve data quality & reduce cycle time
  • May include coordination activities such as follow-up on data collection delays, data collection process administration, legacy process delays, product costing failures, and/or responding to general Master Data related questions or issues
  • Create training materials, process flows, and procedures
  • Be a point of contact for Division(s) for Material requests (new Material setup, Material extensions for sales org/plant, and reactivation, product hierarchy)
  • Responsible for Escalation of issues as needed

Requirements

  • Bachelor’s Degree or higher from an accredited university
  • 2-3 years of work experience in shared service centers, customer service or master data management, supply chain or manufacturing, master data.
  • Business level fluency in English (B1 or higher) both spoken and written.
  • Spanish (Advanced) or as a primary language.
  • Detailed oriented and enjoys working with operational transactional processes.
  • Collaborative Team player, analytical and proactive.
  • Excellent communication.
  • Ability to learn quickly.
  • Change management skills.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data governancemaster data managementdata quality improvementdata collection processSAP ECCSAP S4ServiceNowmaterial creationticket resolutionprocess flows
Soft Skills
detail-orientedcollaborativeanalyticalproactiveexcellent communicationability to learn quicklychange management
Certifications
Bachelor’s Degree