Solventum

Systems Administrator, Customer Service

Solventum

full-time

Posted on:

Location Type: Hybrid

Location: Shanghai • China

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Tech Stack

ERP

About the role

  • Handles multiple system-related inquiries and develops solutions for moderately complex issues within the Customer Service team
  • Independently manages system management tasks, including user access management, ERP support, and technical issue escalation
  • Participates in and may lead system-related project teams (e.g., system optimization, user testing)

Requirements

  • A Bachelor level university/college degree is generally required
  • 2-3 years relevant working experience, preferably in system management, customer service, or medical/OTC business related fields
  • Working knowledge of theories and practices, typically applied to system management and Customer Service disciplines, including SAP systems, customer portals, and OTC business processes
  • Demonstrates substantial knowledge of system operations, user access management, and troubleshooting
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Benefits
  • Health insurance programs to help you live your best life
  • Competitive pay and benefits
  • Relocation Assistance may be authorized
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system managementuser access managementERP supporttroubleshootingsystem optimizationuser testingcustomer service
Certifications
Bachelor degree