Systems Administrator, Customer Service

Solventum

Systems Administrator handling system-related inquiries in customer service at Solventum. Collaborating closely with CSR and IT for technical issue resolution and system management.

Posted 4/15/2026full-timeShanghai • 🇨🇳 ChinaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handles multiple system-related inquiries and develops solutions for moderately complex issues within the Customer Service team
Independently manages system management tasks, including user access management, ERP support, and technical issue escalation
Participates in and may lead system-related project teams (e.g., system optimization, user testing)

Requirements

What you’ll need

A Bachelor level university/college degree is generally required
2-3 years relevant working experience, preferably in system management, customer service, or medical/OTC business related fields
Working knowledge of theories and practices, typically applied to system management and Customer Service disciplines, including SAP systems, customer portals, and OTC business processes
Demonstrates substantial knowledge of system operations, user access management, and troubleshooting
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

Comp & perks

Health insurance programs to help you live your best life
Competitive pay and benefits
Relocation Assistance may be authorized

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system managementuser access managementERP supporttroubleshootingsystem optimizationuser testingcustomer service

Certifications

Bachelor degree