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L2 Support Engineer, fluent Dutch, French
SolventumL2 Support Engineer in Health Information Systems supporting Belgian hospitals with coding solutions and technical support. Collaborating with customers for implementation and ongoing training.
Tech Stack
Tools & technologiesAWSCloudDocker
About the role
Key responsibilities & impact- Supporting the ‘360 Encompass’ autocoding solution in Belgian hospitals
- Providing comprehensive support and maintenance for the ‘DRGFinder’ product, a clinical coding solution for Belgium
- Providing technical support and assistance for the Solventum Benchmark Portal, an analytical tool used by most Belgian hospitals
- Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions
- Offering ongoing support and training to customers to maximize the value of our products
Requirements
What you’ll need- Bachelor’s Degree or higher AND relevant job-related experience
- Proven track record in customer support and technical implementation
- Excellent language skills in French, Dutch, and English
- Knowledge of system operations, including monitoring, logging, and troubleshooting
- Experience in Software Development Lifecycle processes
- Current, valid Driver’s License
- Master’s degree in Healthcare Administration, Business, or a related field from an accredited institution (additional qualification)
- Knowledge of the design and application of ICD-10-CM classification and the Belgian Health Care market (additional qualification)
- German Language (additional qualification)
- Experience in the medical field, particularly with healthcare IT solutions (additional qualification)
- Cloud Expertise: Proficient in AWS, including containerization and orchestration with a strong understanding of Docker (additional qualification)
- Automation pipelines and Infrastructure as Code (IaC) practices (additional qualification)
- Version control systems, particularly GitHub (additional qualification)
Benefits
Comp & perks- Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICD-10-CM classificationSoftware Development Lifecyclemonitoringloggingtroubleshootingcloud computingcontainerizationorchestrationInfrastructure as Codeversion control
Soft Skills
customer supporttechnical implementationcollaborationtrainingcommunicationproblem-solvinglanguage skills
Certifications
Bachelor’s DegreeMaster’s degree in Healthcare Administrationvalid Driver’s License