L2 Support Engineer, fluent Dutch, French
Solventum
full-time
Posted on:
Location Type: Hybrid
Location: Diegem • Belgium
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About the role
- Supporting the ‘360 Encompass’ autocoding solution in Belgian hospitals
- Providing comprehensive support and maintenance for the ‘DRGFinder’ product, a clinical coding solution for Belgium
- Providing technical support and assistance for the Solventum Benchmark Portal, an analytical tool used by most Belgian hospitals
- Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions
- Offering ongoing support and training to customers to maximize the value of our products
Requirements
- Bachelor’s Degree or higher AND relevant job-related experience
- Proven track record in customer support and technical implementation
- Excellent language skills in French, Dutch, and English
- Knowledge of system operations, including monitoring, logging, and troubleshooting
- Experience in Software Development Lifecycle processes
- Current, valid Driver’s License
- Master’s degree in Healthcare Administration, Business, or a related field from an accredited institution (additional qualification)
- Knowledge of the design and application of ICD-10-CM classification and the Belgian Health Care market (additional qualification)
- German Language (additional qualification)
- Experience in the medical field, particularly with healthcare IT solutions (additional qualification)
- Cloud Expertise: Proficient in AWS, including containerization and orchestration with a strong understanding of Docker (additional qualification)
- Automation pipelines and Infrastructure as Code (IaC) practices (additional qualification)
- Version control systems, particularly GitHub (additional qualification)
Benefits
- Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICD-10-CM classificationSoftware Development Lifecyclemonitoringloggingtroubleshootingcloud computingcontainerizationorchestrationInfrastructure as Codeversion control
Soft Skills
customer supporttechnical implementationcollaborationtrainingcommunicationproblem-solvinglanguage skills
Certifications
Bachelor’s DegreeMaster’s degree in Healthcare Administrationvalid Driver’s License