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About the role
Key responsibilities & impact- Supervising day-to-day activities within Collections to support the team in meeting production goals
- Directing and setting team priorities to achieve goals in compliance with federal rules and regulations, payer requirements, and company policies and procedures
- Assisting in the development of training strategies and coaching and mentoring team members based on scorecard performance and customer service expectations
- Proactively identifying, addressing, and resolving issues that may impact customer satisfaction, cash flow, employee retention, and cost
Requirements
What you’ll need- Bachelor’s Degree or higher from an accredited institution and two (2) or more years of supervisory experience in Medicare appeals and audit processes.
- High School Diploma / GED and three (3) or more years of supervisory experience in Medicare appeals and audit processes.
- Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
- Ability to work effectively both independently and in a team environment
- Proven ability to work effectively with employees and external business contacts while conveying a positive, service-oriented attitude
Benefits
Comp & perks- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supervisory experienceMedicare appealsaudit processes
Soft Skills
coachingmentoringcustomer serviceproblem-solvingconfidentialitydiscretionbusiness judgmentteamworkservice-oriented attitude
Certifications
Bachelor’s DegreeHigh School DiplomaGED