Solventum

Data Analytics Technical Support Representative

Solventum

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

SeniorLead

Tech Stack

AWSAzureERPETLInformaticaOracleSQLUnix

About the role

  • Provide first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 teams
  • Assist inexperienced or non-technical end users in resolving issues
  • Diagnoses data security, data load, Business Intelligence report and dashboard issues
  • Record and/or maintain accurate information within Service Now ticketing system
  • Interfaces directly with internal customers to ensure their issue(s) are resolved and superior customer experience is provided
  • Work in a team environment coordinating, working with, and following up on work performed by other teams and departments across the organization as needed

Requirements

  • Bachelor’s Degree or higher from an accredited university
  • Overall 10 years of experience in IT industry with relevant of 8 years of experience in Data Analytics Operations.
  • Excellent customer service/servant leader mindset
  • Strong SQL skills and experience with Snowflake
  • Knowledge of ETL/ELT processes and data integration tools – AWS Glue, Informatica, Five Tran, HVR, Unix, AWS, Azure
  • Good understanding of data warehousing concepts.
  • Good to have hands-on experience with Power BI (DAX, data modelling, report publishing).
  • Experience managing data from ERP (Oracle / SAP), Salesforce, Pega will be valuable.
  • Strong troubleshooting and analytical skills.
  • Ability to work in a 24x7 support environment (rotational shifts if required).
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLSnowflakeETLELTAWS GlueInformaticaFive TranHVRUnixPower BI
Soft Skills
customer serviceservant leader mindsettroubleshootinganalytical skillsteam coordinationcommunicationproblem recognitionresearchissue resolutioncustomer experience
Certifications
Bachelor’s Degree