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Data Analytics Technical Support Representative
Solventum. Provide first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 teams .
Tech Stack
Tools & technologiesAWSAzureERPETLInformaticaOracleSQLUnix
About the role
Key responsibilities & impact- Provide first and second level technical support for data and business intelligence products, performing problem recognition, research, resolving software issues or escalating issues to Level 3 teams
- Assist inexperienced or non-technical end users in resolving issues
- Diagnoses data security, data load, Business Intelligence report and dashboard issues
- Record and/or maintain accurate information within Service Now ticketing system
- Interfaces directly with internal customers to ensure their issue(s) are resolved and superior customer experience is provided
- Work in a team environment coordinating, working with, and following up on work performed by other teams and departments across the organization as needed
Requirements
What you’ll need- Bachelor’s Degree or higher from an accredited university
- Overall 10 years of experience in IT industry with relevant of 8 years of experience in Data Analytics Operations.
- Excellent customer service/servant leader mindset
- Strong SQL skills and experience with Snowflake
- Knowledge of ETL/ELT processes and data integration tools – AWS Glue, Informatica, Five Tran, HVR, Unix, AWS, Azure
- Good understanding of data warehousing concepts.
- Good to have hands-on experience with Power BI (DAX, data modelling, report publishing).
- Experience managing data from ERP (Oracle / SAP), Salesforce, Pega will be valuable.
- Strong troubleshooting and analytical skills.
- Ability to work in a 24x7 support environment (rotational shifts if required).
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLSnowflakeETLELTAWS GlueInformaticaFive TranHVRUnixPower BI
Soft Skills
customer serviceservant leader mindsettroubleshootinganalytical skillsteam coordinationcommunicationproblem recognitionresearchissue resolutioncustomer experience
Certifications
Bachelor’s Degree