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About the role
Key responsibilities & impact- Becoming the subject matter expert for our ‘360 Encompass’ autocoding solution and supporting the project manager in customer implementations
- Provide end-user training and go-live support to understand our customers needs and ensure successful usage of our solutions
- Discovery and Intake of requirements during customer implementation projects
- User Engagement by providing remote and onsite presentations, product demonstrations and workshops to maximize the value of our products
- Conducting regular calls with agreed stakeholders at the customer post implementation and provide additional adoption support
- Report on adoption status and general health of the account to internal stakeholders
Requirements
What you’ll need- Experience in the medical/coding field (ideally as a medical coder or nurse)
- Knowledge of the design and application of ICD-10-CM classification and DRGs
- Experience in customer support and technical implementation
- Proficiency in French, Dutch and English, both written and spoken
- Current, valid driver’s License
- Bachelor’s degree or higher and/or relevant job-related experience (additional qualifications)
Benefits
Comp & perks- Health insurance
- Competitive pay and benefits
- Programs to help you live your best life – both physically and financially
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ICD-10-CMDRGscustomer supporttechnical implementationautocoding solutionsend-user trainingrequirements discoveryproduct demonstrationsuser engagementadoption reporting
Soft Skills
communicationpresentationcustomer servicestakeholder engagementtrainingproblem-solvingcollaborationadaptabilityorganizational skillsinterpersonal skills
Certifications
Bachelor's degreevalid driver's license