Client Advocate Manager
Solventum
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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Salary
💰 $187,600 - $257,950 per year
About the role
- Managing a team of Client Advocate Executives.
- Serving as trusted advisors and strategic partners to healthcare organizations.
- Driving measurable business outcomes and client success.
- Cultivating executive-level relationships and identifying growth opportunities.
- Advising clients on business process and customer workflow improvement.
- Coordinating with internal departments to raise client concerns.
- Leading ROI analysis and performance reviews to inform executive decision-making.
- Managing and mentoring team members in performance metrics and accountability frameworks.
Requirements
- Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
- OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification. 2 years experience managing direct reports.
- Proven ability to lead a strategic team, implement strategic plans, and manage complex initiatives with measurable business impact.
- Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's Revenue Cycle.
- Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training.
- Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
- Experienced consulting with clients in health information systems.
- Demonstrated knowledge of HIS solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics.
- Demonstrated industry knowledge.
- Proficient computer skills.
- Excellent communication skills written and verbal.
Benefits
- Medical
- Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RHIARHITCCSCDI specialistRNSales ExecutiveCICCCDScoding certificationElectronic Medical Record (EMR)
Soft Skills
leadershipstrategic planningclient relationship managementcommunicationmentoringteam managementbusiness process improvementperformance metricsaccountabilityexecutive-level relationship building
Certifications
Bachelor's degreeAssociate degreeRHIA certificationRHIT certificationCCS certificationCDI certificationRN licenseCIC certificationCCDS certificationSales Executive certification