Customer Support

• Provide direct supervision to assigned employees through leadership, training, and development.
• Allocate work assignments, review progress in achieving objectives and enforce corporate policies and procedures.
• Collaborate with business stakeholders to raise awareness and understanding processes to identify opportunities.
• Participate in daily team meetings to discuss recent activities, daily activities, and barriers to completing work.
• Implement process improvements and/or creative solutions to work processes and tools.
• Determine trends and find resolution by applying analytical skills for analysis and interpretation of data generated by company reporting systems, statistical results or other information collection systems.

Customer Support Supervisor

Customer Support Specialist I

Collection Support Representative

Customer Support Specialist

Operations Support Specialist

Sales Support Representative