Quality Assurance Specialist, Operations
Possible
Customer Support Supervisor
Solventum
full-time
Posted on:
Origin: • 🇨🇷 Costa Rica
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide direct supervision to assigned employees through leadership, training, and development.
- Allocate work assignments, review progress in achieving objectives and enforce corporate policies and procedures.
- Collaborate with business stakeholders to raise awareness and understanding processes to identify opportunities.
- Participate in daily team meetings to discuss recent activities, daily activities, and barriers to completing work.
- Implement process improvements and/or creative solutions to work processes and tools.
- Determine trends and find resolution by applying analytical skills for analysis and interpretation of data generated by company reporting systems, statistical results or other information collection systems.
Requirements
- High school diploma or Advanced College Student or Equivalent Experience.
- Customer Service or similar Knowledge and degree.
- 3-5 years’ experience in Support roles in Contact Center environment (Supervisor, QA, PM or Training).
- Strong written and oral communication skills in English (C1) is a must.
- Must be able to adapt to a rapidly changing environment.
- Ability to manage multiple, detailed tasks with urgency and accuracy to meet tight deadlines.
- Leadership skills.
- Strong people-oriented leader.
- Team oriented person who can focus on the details and quality.
- Customer focus.
- Collaborative Team player.
- Analytical.
- Experience with reports generating, analyzing and presenting data in an easy to understand format.
- Microsoft Office knowledge.
- Experience with high volume data entry.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
