Client Advocate Executive
Solventum
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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About the role
- Serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally.
- Influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems.
- Cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization.
- Advise clients on business process and customer workflow improvement that takes place in this changing market segment.
- Drive cross-functional focus on Customer Outcomes, Value, and Experiences.
- Engage with technical teams for any integration needs.
- Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.
- Elevate client visibility through strategic recognition programs and reference opportunities.
- Monitor for emerging risks and escalate to implementation, support, and development functions when warranted.
- Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.
Requirements
- Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
- Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle
- Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
- Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
- Experience consulting with clients in health information systems.
- Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics
- Demonstrated industry knowledge.
- Proficient computer skills
- Excellent communication skills written and verbal.
- Ability to find creative solutions and manage difficult situations with diplomacy.
- Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
RHIARHITCCSCDI specialistRNSales ExecutiveCICCCDScoding certificationElectronic Medical Record (EMR)
Soft Skills
client relationship managementstrategic thinkingpresentation skillstraining skillscreative solutionsdiplomacycommunication skillsbusiness acumeninnovationcontinuous improvement