Solvd, Inc.

Contact Center Automation Engineer

Solvd, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Tech Stack

PythonTypeScript

About the role

  • The candidate will design, build, and optimize automated interaction flows across both the customer-facing and human agent layers of the bank's contact center.
  • On the customer side, this includes conversational AI, self-service automation, and intelligent routing.
  • On the agent side, the candidate will build real-time AI copilot capabilities - surfacing recommendations, knowledge base answers, and automated post-interaction workflows.
  • The candidate will collaborate with business and compliance stakeholders to ensure all solutions meet regulatory requirements.

Requirements

  • 5+ years in contact center automation or conversational AI development.
  • Experience building AI-powered chatbots, IVR flows, and/or agent-assist tools in a banking or financial services context.
  • Proficiency in Python and/or TypeScript for automation logic, backend services, and API integration.
  • Experience implementing AI-driven response generation.
  • Understanding of NLU/NLP concepts.
  • Polish language (spoken and written).
Benefits
  • Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
  • Be part of a global team with equal opportunities for collaboration across continents and cultures.
  • Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonTypeScriptAI-powered chatbotsIVR flowsagent-assist toolsautomation logicbackend servicesAPI integrationAI-driven response generationNLU/NLP
Soft Skills
collaborationcommunication