Customer Success / Account Manager
Soluis Group
full-time
Posted on:
Location: 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.
- Manage ongoing support and success for existing clients and act as trusted partner.
- Host Unreal Engine virtual twin sessions, immersive demos, and workshops.
- Showcase solutions to potential new clients in person and support business development.
- Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.
- Draft proposals and scopes, providing fast, clear turnarounds for client requests.
- Travel across the UAE for client meetings and demos.
Requirements
- 3–6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.
- Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.
- Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.
- Technical fluency to bridge client design teams and production workflows.
- A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.
- Experience of working in the UAE.
- Fluent written and spoken English.
- Driving licence.
- Right to Work for the UAE (asked in application).