Concierge Receptionist

Sollis Health

Concierge Receptionist at Sollis Health acting as first point of contact for members. Managing calls and scheduling medical appointments in a welcoming environment.

Posted 7/14/2026full-timeRemote • California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient interaction, appointment scheduling, and effective communication across departments. Proficient in managing tasks within CRM and EHR systems while adhering to policies for a high-quality patient experience.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingCRM ManagementEHR ProficiencyStrong Administrative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementTask ManagementDemographic ScreeningAppointment BookingAdministrative Support

Soft Skills

Professional AttitudePositive CommunicationCross-Functional Collaboration

Tools & Technologies

Navigator Task Management SystemCRM SoftwareEHR Systems

Industry Keywords

Patient ExperienceMedical OfficeConcierge ServicesHospitality

About the role

Key responsibilities & impact

Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.
Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.
Book appointments based on the patient’s desired time and location accommodating their requests based on company policy
Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing.
Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.
Maintain a professional, positive, and poised attitude when interacting with members.
Ensure that all policies and procedures are closely followed to provide a high-quality patient experience
Performs related duties as required

Requirements

What you’ll need

High School degree or higher
1-3 years of customer service, hospitality, medical office, concierge or related experience.
Excellent administrative background, especially in managing customers on the phone required
Strong database and systems skills required.

Benefits

Comp & perks

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