Virtual Chat Assistant

Soleus Air

Amazon Virtual Chat Assistant role providing real-time assistance to customers via chat. Helping customers navigate the Amazon platform and resolve issues efficiently.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Engage with customers through Amazon's chat platform, providing prompt and accurate responses to inquiries about orders, products, services, and account information
Quickly diagnose and resolve customer issues, ensuring a positive and seamless experience
Handle multiple chat conversations simultaneously while maintaining a high level of service and accuracy
Utilize internal resources, FAQs, and knowledge bases to provide accurate information and solutions
Identify complex or sensitive issues and escalate them to the appropriate team or supervisor when necessary
Accurately record customer interactions and follow-up actions in the CRM system
Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and resolution efficiency
Provide feedback to improve chat processes and contribute to enhancing the overall customer experience

Requirements

What you’ll need

High school diploma or equivalent; an Associates or Bachelors degree is a plus
Previous experience in customer service, preferably in a chat or remote setting
Experience with e-commerce or tech support is a plus
Proficient with computers, web-based tools, and chat software
Familiarity with CRM systems is advantageous
Strong typing skills with a minimum speed of [X] words per minute
Excellent written communication skills, with the ability to convey information clearly and professionally
A strong commitment to providing exceptional customer service and the ability to handle challenging situations with patience and empathy
Ability to think critically and resolve customer issues quickly and effectively
Comfortable working in a fast-paced environment with the ability to adapt to changing priorities
Capable of working independently in a remote setting, managing time effectively, and meeting deadlines
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed

Benefits

Comp & perks

Competitive salary with opportunities for performance-based bonuses
Health, dental, and vision insurance
Paid time off and Amazon employee discount
Flexible working hours with the convenience of working from home
Professional development and advancement opportunities
Access to Amazons extensive training and development resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicechat supportCRM systemstyping skillse-commercetechnical supportproblem resolutionperformance indicatorsdata recordingissue escalation

Soft Skills

written communicationcustomer empathycritical thinkingpatienceadaptabilitytime managementindependenceflexibilityservice orientationmultitasking

Certifications

high school diplomaAssociates degreeBachelors degree