Patient Customer Service and Collection Specialist – Part Time

Solaris Health

Patient Customer Service and Collections Specialist working remotely for Solaris Health. Addressing billing inquiries and ensuring accurate patient communication and payment resolution.

Posted 7/17/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and collections, ensuring compliance with federal and state regulations while providing exceptional customer service to patients and insurance companies. Proficient in managing patient accounts and resolving billing inquiries effectively.

Highest-signal resume keywords

Medical Billing ExperienceAccounts Receivable ManagementPatient CommunicationBilling Software ProficiencyCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableMedical BillingCollectionsPatient Account ManagementBilling Inquiries Resolution

Soft Skills

Customer ServiceCommunicationProblem Solving

Tools & Technologies

Billing SoftwareElectronic Health Records

Industry Keywords

Federal RegulationsState RegulationsCare CreditPayment Plans

About the role

Key responsibilities & impact

Oversee patient accounts, verify and ensure the accuracy of accounts receivable (AR).
Contact patients to collect outstanding payments.
Research and resolve patient billing inquiries.
Accurately document all actions taken to reconcile outstanding balances.
Communicate with patients and insurance companies to resolve billing issues.
Ensure compliance with federal and state regulations.
Explain Care Credit to patients and encourage them to apply to resolve their balance in a timely manner.
Help patients create reasonable payment plans that suit their needs and support the financial health of facility.
Provide accurate customer service to patients and insurance companies.
Prepare specialized invoices and information as needed.
Prepare accurate files to send to the collection agency.
Verify patient demographics and update registration as required.
Perform other position related duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required.
Proven experience in medical billing and collections.
Relevant experience with relevant software and systems (e.g., billing software, electronic health records).

Benefits

Comp & perks

Fully Remote
No Weekends
No Evenings
No Holidays