Perform billing-related tasks including data entry, claim review, charge review, and accounts receivable follow-up.
Resolve high-complexity insurance accounts including denials related to medical necessity, non-covered services, bundling, and out-of-network claims (OON).
Manage higher volume and complexity of work compared to Levels I and II while meeting productivity standards.
Complete daily tasks in assigned work queues according to established workflows and manager direction.
Utilize CBO Pathways, payer websites, billing systems, and training materials to resolve unpaid or incorrectly paid claims and authorize procedures.
Identify and escalate payer issues, credentialing discrepancies, or coding concerns to management.
Review reports to identify revenue opportunities and outstanding claims requiring follow-up.
Adhere to departmental workflows, regulatory requirements, FGP compliance, and patient confidentiality guidelines (HIPAA).
Communicate with patients, providers, coders, and other stakeholders to ensure accurate and timely claims processing.
Provide insight and feedback on system edits, billing processes, and procedural improvements.
Make corrections to system records to meet payer requirements and resubmit claims.
Train and mentor new hires and provide guidance to team members as needed.
Review and write appeals and assist staff in resolving complex claim or appeal-related questions.
Perform other position-related duties and comply with Solaris Health Code of Conduct and annual compliance training.
Requirements
High school diploma or equivalent required.
Associates degree in related field preferred.
Previous experience in a customer service or healthcare setting required.
Advanced knowledge of billing systems, denial management, and payer-specific requirements.
Experience writing appeals and handling escalated claim issues.
Ability to coach, train, and mentor other team members.
Strong analytical and decision-making skills; able to handle complex accounts independently.
Skill in using computer programs and applications including Microsoft Office.
Maintain the confidentiality of patients' protected health information in compliance with HIPAA.
Ability to identify trends, propose solutions, and contribute to process improvements.
Benefits
Competitive pay
PTO
Holiday pay
Comprehensive benefits package
Health insurance
Dental insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid sick time
Paid time off
Paid holidays
Profit sharing
Retirement plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.