IT Specialist

Solaris Health

IT Specialist providing direct service support for computing devices at Solaris Health Holdings. Responsible for resolving technical issues and maintaining IT infrastructure.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The IT Specialist is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions.
Works autonomously fulfilling end user requests and resolving issues according to service and procedural standards.
Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests.
Required to participate in IT related projects as directed.
Maintains computer networks between locations and/or care centers.
Contributes to determining hardware and software specifications.
Responsible for application testing and documentation of workflow.
Provides user support and customer service to physicians and staff to resolve software and hardware issues.
Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices.
Communicates security information to all levels of the organization.
Under supervision, administers information security software and controls.
Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets.

Requirements

What you’ll need

High School diploma or equivalent required.
Associates Degree in Computer Science or Certificate in computer technology related field is preferred.
5 years experience in lieu of degree or certificate.
Minimum of 2 years’ experience in Information Technology.
Working knowledge of common operating systems and software applications.
Adequate familiarity with equipment found in clinics.
Knowledgeable in Microsoft on-line services.
Excellent interpersonal skills and ability to work well with others.
Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.
Ability to provide technical support over the phone; good phone skills, and professional demeanor.
Demonstrated oral and written skills.
Knowledge in healthcare systems operations such as EMR.
Complies with HIPAA regulations for patient confidentiality.

Benefits

Comp & perks

Microsoft certifications preferred.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supporthardware specificationssoftware specificationsapplication testingworkflow documentationinformation security softwaretracking softwareoperating systemssoftware applicationsEMR

Soft Skills

interpersonal skillsproblem solving skillscommunication skillscustomer serviceprofessional demeanorteamworkautonomytechnical supportoral skillswritten skills

Certifications

High School diplomaAssociates Degree in Computer ScienceCertificate in computer technology