Patient Customer Service Specialist
Solaris Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee patient accounts, verify and ensure the accuracy of accounts receivable (AR).
- Contact patients to collect outstanding payments.
- Research and resolve patient billing inquiries.
- Accurately document all actions taken to reconcile outstanding balances.
- Communicate with patients and insurance companies to resolve billing issues.
- Ensure compliance with federal and state regulations.
- Explain Care Credit to patients and encourage them to apply to resolve their balance in a timely manner.
- Help patients create reasonable payment plans that suit their needs and support the financial health of facility.
- Provide accurate customer service to patients and insurance companies.
- Prepare specialized invoices and information as needed.
- Prepare accurate files to send to the collection agency.
- Verify patient demographics and update registration as required.
Requirements
- High school diploma or equivalent required.
- Proven experience in medical billing and collections.
- Relevant experience with relevant software and systems (e.g., billing software, electronic health records).
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablemedical billingcollectionsbilling inquiriespayment plansinvoicingpatient demographicsregistration updates
Soft skills
communicationcustomer serviceproblem-solvingattention to detail
Certifications
high school diploma