Support Coordinator – Bedrooms

Soho House & Co

Support Coordinator joining Soho House to manage room reservations and enhance customer experience in the Americas. Balancing operational tasks and customer service excellence in a vibrant environment.

Posted 6/24/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines.
Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
To undergo any training needed to achieve the above responsibilities
To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.

Requirements

What you’ll need

Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
Previous experience with Opera essential
Excellent attention to detail and administration skills
Previous experience of working with high profile/VIP guests
Experience of working in a 5 star/luxury hotel
Problem solving skills and previous experience of managing complaints efficiently
Excellent reading, writing, and oral proficiency in the English language
Excellent time management skills with the ability to prioritize tasks and meet deadlines
Sufficient knowledge of Microsoft Office

Benefits

Comp & perks

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicecomplaint managementtime managementadministration skillsreservations management

Soft Skills

attention to detailproblem solvingcommunicationcommercial awarenessservice excellence