Support Coordinator – Membership

Soho House & Co

Customer Support Coordinator delivering service to Soho House members via phone and email. Offering administration support and handling membership queries for Soho Beach House Miami.

Posted 6/24/2026full-timeMiami • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Enthusiastic first point of contact for Soho House member queries via telephone and email.
Responding to these queries in a timely manner and adhering to the departments SLA’s.
Offering a pro-active service to our diverse membership through telephone and email.
Use Salesforce database to create, look up and update records for members and bookings.
Set up new member and renewal payments via credit card, Direct Debit, ACH, and bank transfer.
Team responsible for general administration of our houses globally.
Responsibility for amending, pausing, transferring and upgrading memberships.

Requirements

What you’ll need

At least one year of customer facing experience, preferably in a membership environment.
Experience in working to personal and departmental targets, SLA and KPIs
An enthusiasm for providing first class customer service is a must.
Experience of working with Salesforce/ CRM System and Open Table.
Experience of communicating in a friendly but professional manner in fluent English.
Experience of working in a fast-paced team environment.
Excellent verbal & written communication skills in English.
Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
You will have a professional telephone manner and strong written correspondence skills.
IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.

Benefits

Comp & perks

First class customer service to our members globally
Pro-active service to diverse membership
Potential for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata entrymembership managementpayment processingSalesforceCRM systemsOpen TableMicrosoft OfficeSLA adherenceKPI tracking

Soft Skills

communicationenthusiasmattention to detailempathyadaptabilitymotivationprofessionalismteamworkfriendlinesswillingness to learn