Software Mind

ServiceNow Consultant

Software Mind

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

ITSMJavaScriptServiceNow

About the role

  • Join our team to build a new ServiceNow instance focused on B2B Customer Service Management (CSM) and IT Service Management (ITSM).
  • Implement product features the right way (configuration first, minimal scripting), wire up priority integrations.
  • Help us land measurable improvements in SLA, MTTR and process compliance.
  • Build: Configure and extend CSM & ITSM (Incidents/Cases, Change, Problem, Request), Agent Workspaces, Service Catalog, SLA, Knowledge, email & Teams communications.
  • Manage ITOM, CMDB/CSDM: Model services and CIs, set up IRE rules, event management, import sets/transform maps, health dashboards, relationship mapping.
  • Implement secure, upgrade-safe integrations using IntegrationHub, MID Server and REST/webhooks.
  • Support LDAP group–based role mapping, review ACL/RBAC for MVP processes; follow platform security hardening guidance.
  • Orchestrate Day-0/Day-2 activities via Flow Designer; design clean, reusable sub-flows.
  • Write ATF tests, participate in code/config reviews, maintain update sets/app repo, and support the Dev → Test → Prod pipeline.
  • Build essential reports and Performance Analytics (basic) for operations dashboards.
  • Contribute to Solution Designs, SOPs and user guides; log risks in RIDAC (within SPM).
  • Support go-live and early life stabilization for the new instance.

Requirements

  • 3–6+ years hands-on ServiceNow development (JavaScript/Glide, Business Rules, Client Scripts, UI Policies/Actions, Scripted REST).
  • Proven delivery in ITSM and/or CSM (workspace configuration, Case/Incident flows, SLAs, catalog & approvals).
  • Strong CMDB/CSDM understanding (CSDM 5.0, IRE, class model, relationship design, import sets).
  • IntegrationHub & MID Server experience (secure REST, credentials, error handling, retries).
  • Solid grasp of ITIL v4 practices; can translate process to platform, OOTB-first.
  • Comfortable with ATF, update sets/app repo, and controlled releases.
  • Excellent English communication; stakeholder-friendly, concise and structured.
Benefits
  • Flexible employment and remote work
  • International projects with leading global clients
  • International business trips
  • Non-corporate atmosphere
  • Language classes
  • Internal & external training
  • Private healthcare and insurance
  • Multisport card
  • Well-being initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentJavaScriptGlideBusiness RulesClient ScriptsUI PoliciesScripted RESTIntegrationHubMID ServerPerformance Analytics
Soft skills
communicationstakeholder managementproblem-solvingorganizational skillsconcisenessstructured thinking
Certifications
ITIL v4