SOCKET

Technical Account Manager

SOCKET

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

JavaScriptJenkinsPythonTypeScript

About the role

  • Own post sales relationship as the main point of contact and technical advisor
  • Strategize with AEs on upsells, renewals and expansions
  • Relationship building and executive alignment with our Champions
  • Conducting Quarterly Business Reviews with strategic customers
  • Build measurable customer success plans
  • Lead technical onboarding for new enterprise customers, from initial setup through full integration
  • Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
  • Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
  • Investigate and resolve integration, configuration, and compatibility issues
  • Respond to customer issues in dedicated Slack channels
  • Use logs and telemetry to identify root causes and document fixes
  • Escalate to Engineering when needed and follow through to resolution
  • Run discovery conversations to understand customer goals and use cases
  • Translate complex product capabilities into practical, developer-friendly guidance
  • Conduct architecture reviews and security posture assessments
  • Deliver workshops, office hours, and deep-dives that drive adoption
  • Bring technical feedback and field intelligence back to Product and Engineering
  • Surface patterns that inform roadmap priorities
  • Contribute documentation and internal tooling to scale the Technical Success practice

Requirements

  • 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
  • 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
  • Background in application security, DevSecOps, or open-source ecosystems
  • Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
  • Ability to read and reason about code (JavaScript, Python, TypeScript)
  • Familiarity with APIs, webhooks, and SaaS integration patterns
  • Hands-on experience with Package Managers
  • Comfort troubleshooting in production environments alongside engineering teams
  • Clear written and verbal communication with developers, security practitioners, and executives
  • Willingness to travel for customer and company meetings as needed
  • Nice to Have: Experience with SCA, dependency management, or security scanning tools; contributions to open-source projects
Benefits
  • Market competitive salary bands
  • Meaningful equity program
  • Comprehensive health benefits for you and your family
  • Flexible time-off, holidays, and winter shutdown to rest & recharge
  • Paid parental leave
  • Remote-first, with quarterly team off-sites
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptPythonTypeScriptCI/CDGitHub ActionsJenkinsCircleCIAPIswebhooksPackage Managers
Soft Skills
relationship buildingcommunicationstrategic thinkingproblem solvingcustomer successtechnical onboardingcollaborationdocumentationpresentationfeedback