SOCKET

Sales Engineer

SOCKET

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

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Job Level

Mid-LevelSenior

Tech Stack

GoJavaScriptPython

About the role

  • Lead technical discussions and product demonstrations tailored to prospect needs
  • Design and execute proofs of concept (POCs) that enable prospects to evaluate Socket effectively
  • Address technical objections, troubleshoot issues, and build customer confidence
  • Translate Socket's capabilities into business value for security and engineering teams
  • Own the success and growth of assigned European enterprise accounts
  • Create and execute success plans aligned to customer goals with clear KPIs
  • Drive feature adoption and expansion opportunities across the customer base
  • Conduct quarterly business reviews and renewal discussions
  • Escalate customer feedback to product and engineering teams
  • Collaborate with Sales, Product, Engineering, and CS teams to understand customer needs
  • Contribute to scalable processes and playbooks for European enterprise accounts
  • Provide strategic feedback on market needs and feature requests
  • Support the creation of technical documentation and integration guides

Requirements

  • 5+ years in pre-sales technical roles (Sales Engineer, Solutions Engineer, Solutions Architect, TAM) with enterprise customers
  • 2+ years of experience in customer success, account management, or post-sale technical roles
  • Prior experience in security, developer tools, or SaaS environments
  • Hands-on technical background: prior software engineering, data science, or equivalent role
  • Deep familiarity with package managers (at least one of npm or PyPI) and programming ecosystems (at least one of JavaScript or Python)
  • Understanding of software supply chain security and vulnerability management concepts
  • Ability to read/write basic scripts in Python, JS, or Go
  • Knowledge of source control systems (Git, GitHub, GitLab, Bitbucket)
  • RESTful API and integration experience
Benefits
  • Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
  • Move with urgency and focus: We prioritize swift, decisive action.
  • Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
  • Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
  • Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
  • Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
pre-sales technical rolescustomer successaccount managementsoftware engineeringdata sciencepackage managersJavaScriptPythonscriptingRESTful API
Soft skills
technical discussionsproduct demonstrationstroubleshootingcustomer confidencestrategic feedbackcollaborationprocess improvementcommunicationcustomer relationship managementbusiness reviews