ITS Knowledge Enablement Assistant

SNHU Careers

Knowledge Enablement Assistant responsible for managing IT knowledge articles at SNHU. Developing and updating knowledge articles while collaborating with teams using Microsoft Tools.

Posted 7/18/2026part-timeRemote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesEntry Level💰 $13 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates the ability to develop, write, and update knowledge articles in ServiceNow while effectively communicating with subject matter experts. Proficient in utilizing Microsoft Teams for collaboration and information verification.

Highest-signal resume keywords

Knowledge Article DevelopmentServiceNowMicrosoft TeamsCommunication with SMEsKnowledge Article Maintenance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge Article DevelopmentKnowledge Article MaintenanceServiceNow

Soft Skills

Communication

Tools & Technologies

Microsoft TeamsMicrosoft Outlook

Industry Keywords

Knowledge Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Handle requests for new knowledge articles and enhancement requests for existing knowledge articles in ServiceNow.
Develop and write new knowledge articles based on information provided in New Knowledge article requests in ServiceNow.
Update existing knowledge articles using information from Knowledge Enhancement requests or through routine article maintenance in ServiceNow.
Communicate with subject matter experts (SMEs) from other teams to verify information provided in new knowledge requests or knowledge enhancement requests using platforms such as Microsoft Teams or Microsoft Outlook.

Requirements

What you’ll need

Enrollment in classes as part of an SNHU degree program.
Access to a personal computer.
Access to the Internet.
Access to Microsoft Teams.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SNHU Careers Website LinkedIn All Job Openings 10,000+ employees Founded 1932 📚 Education 🤝 Non-profit 🎯 Recruiter Education
Non-profit
Recruitment SNHU Careers is the careers and hiring portal for Southern New Hampshire University, a nonprofit institution focused on transforming learners’ lives. The site promotes the university’s mission-driven culture, inclusive values, employee benefits (including remote work options and paid time off), and a wide range of job categories from academics and teaching to business operations, student support, marketing, and campus roles. It encourages talent community sign-ups and highlights professional development, diversity and equity initiatives, and flexible work arrangements. ITS Knowledge Enablement Assistant Job not on LinkedIn 🔥 1 hour ago 🏈 Alabama, Arizona, +30 more states – Remote 💵 $13 - $15 / hour ⏱ Part Time ⚪️ Entry-level ✨ Student Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle requests for new knowledge articles and enhancement requests for existing knowledge articles in ServiceNow.
Develop and write new knowledge articles based on information provided in New Knowledge article requests in ServiceNow.
Update existing knowledge articles using information from Knowledge Enhancement requests or through routine article maintenance in ServiceNow.
Communicate with subject matter experts (SMEs) from other teams to verify information provided in new knowledge requests or knowledge enhancement requests using platforms such as Microsoft Teams or Microsoft Outlook. 🎯 Requirements
Enrollment in classes as part of an SNHU degree program.
Access to a personal computer.
Access to the Internet.
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