Systems and Support Analyst, Financial Aid

SNHU Careers

. Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing .

Posted 5/14/2026full-timeRemote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $53,156 - $85,068 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Configure, maintain, and advance systems used in financial aid to support student service, daily operations and processing
Review, test, and troubleshoot product updates and annual releases
Drive excellence in service through ongoing department support and calibration
Participate in important initiatives to collaborate with partners to design and improve all financial aid practices
Challenge thinking and processes to drive, deliver, and facilitate system initiatives and solutions
Develop an understanding of the interdependencies and sharing of data within system integrations
Complete daily support functions connected to the student aid experience
Perform and monitor financial aid batch processes within the Student Information System
Provide direct, open, and honest feedback to promote engagement, collaboration, and communication to achieve success
Other related duties to support Student Financial Services and University goals

Requirements

What you’ll need

Bachelor's degree required
3+ years of experience in higher education financial aid administration, including ensuring compliance with regulatory requirements
Advanced knowledge of financial aid and student information systems/platforms, such as Banner, PeopleSoft, Colleague, Workday, or other higher education systems
Demonstrated ability to think creatively and strategically to enhance system processes, daily operations, and overall operational efficiency
Strong interpersonal, written, verbal, and cross-functional collaboration skills
1+ years of advanced proficiency in Microsoft Excel and other Microsoft Office applications
Working knowledge of Structured Query Language (SQL), including the ability to support system configuration, reporting, data validation, and query development within higher education platforms and databases

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial aid administrationsystem configurationdata validationquery developmentbatch processingMicrosoft ExcelMicrosoft OfficeStructured Query Language (SQL)reportingoperational efficiency

Soft Skills

interpersonal skillswritten communicationverbal communicationcross-functional collaborationcreative thinkingstrategic thinkingfeedback provisionengagement promotionproblem-solvingprocess improvement

Certifications

Bachelor's degree