You will ensure system design with regard to configuration, population selection, and batch jobs balances functional, service quality, security, performance, deployment, supportability, operations and other important systems management requirements.
You will resolve difficult problems with urgency and provide clear demonstration of technical knowledge throughout all activities and phases of analysis and design.
You will act in a development capacity regarding configuration, scripting, and scribing for the appropriate module.
You will develop expert-level knowledge of Southern New Hampshire University's SIS and its out-of-the-box capabilities, together with its interactions with other systems at SNHU.
Wherever possible, aim to use supplied capabilities and avoid customization.
You will be a primary contact and escalation contact for any business or technical questions regarding each module.
You will maintain technical capabilities and constraints of the Banner system as it relates to the different modules, staying informed regarding upcoming releases and our needs.
You will demonstrate working knowledge of standard business processes and usage of student evaluations.
You will support diagnostics, design, and testing regarding evaluation format, system performance, scribe best practice, and related concepts.
You will Plan and perform technical specification and prioritization activities using selected methods and tools.
You will translate high-level requirements into specifications, diagrams, flowcharts. Document all aspects of technical specifications using best practices as defined by team.
You will Be a primary "two-in-a-box" partner with functional subject matter experts.
You will understand all aspects of requirements including functional, non-functional, system context, operations, maintainability, and impacts.
Demonstrate expertise in implementing solutions.
You will obtain input from and formal agreement to system goals and requirements from diverse range of business and technical partners and negotiate against other priorities.
You will ensure change control and communication of solution evolution.
You will Assess, design and make recommendations regarding complex IT systems to meet our goals and priorities, balancing requirements, cost, and improvement goals.
You will perform impact analysis, map system interdependencies, document interfaces and make recommendations on major design options, assessing trade-offs and risks.
You will ensure system design with regard to configuration, population selection, and batch jobs balances functional, service quality, security, performance, deployment, supportability, operations and other important systems management requirements.
You will act in a development capacity regarding configuration, scripting, and scribing for the appropriate module.
You will develop expert-level knowledge of Southern New Hampshire University's SIS and its out-of-the-box capabilities, together with its interactions with other systems at SNHU.
Wherever possible, aim to use supplied capabilities and avoid customization.
You will leverage and support project management methods by assisting with planning, providing estimates and work breakdown structures for your work and the work of other roles, reporting progress, flagging/resolving issues to ensure predictable and successful achievement of desired outcomes.
You will be a primary contact and escalation contact for any business or technical questions regarding each module
You will demonstrate technical leadership in collaboration with product owners, business analysts, solution architects, developers, QA and other team members to support all phases of the Software/System Development Lifecycle (e.g. prototyping, requirements, design, system testing, user acceptance testing, deployment, operational troubleshooting.)
You will partner with business and technical teams and diplomatically resolve conflicts to ensure system design which balances competing goals.
You will perform mentoring of less experienced staff members.

Requirements

5+ years' experience as an analyst in leadership roles on multiple complex and high-risk enterprise information systems programs.
Experience with Banner Student Information System
Experience with Accounts Receivable Module
Experience with Financial Aid Module
Experience with Software/System Development Lifecycle and Integration.
Knowledge of Security standards and architecture.
Familiarity with API and file-based integration methods for application to application integration
Experience with Accessibility and Usability design approaches.
Experience with performance testing and tuning approaches.
Experience with test-driven development concepts including testing strategy, test plan coverage and other quality assurance techniques.
Experience documenting system technical specifications and test specifications.
Experience root-cause analysis for troubleshooting problems.
Experience in standard SQL tools and reporting standard ticket-tracking and reporting tools.

Benefits

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

system designconfigurationscriptingscribingBanner Student Information SystemAccounts Receivable ModuleFinancial Aid ModuleSoftware/System Development LifecycleAPI integrationSQL

Soft skills

technical leadershipproblem-solvingcommunicationmentoringcollaborationnegotiationconflict resolutionplanningprioritizationadaptability