Associate User Experience Researcher
SNHU Careers
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $64,283 - $102,872 per year
Job Level
JuniorMid-Level
About the role
- Execute foundational UX research activities: Develop well-crafted research plans with clear research objectives, write research screeners and guides, moderate user sessions, develop and implement quantitative surveys, conduct stakeholder and client interviews, identify insights by analysis of quantitative and qualitative data from research.
- Design, build, and execute concept tests, A/B tests, focus groups, tree tests, card sorts, and usability studies.
- Collaborate remotely with other UX researchers, product managers, and product analysts.
- Collect and analyze quantitative and qualitative data.
- Translate insights into actionable recommendations, providing a continuous pipeline of data for product teams to improve the customer experience.
- Manage several research projects simultaneously by coordinating scope, timeline, and stakeholders in detailed project plans and other project documents.
- Present research findings in a clear and organized fashion.
- Participate in a mentorship program.
- Keep abreast of competitor products, industry trends, and customer experience (CX) trends (both inside and outside of the higher education industry) to understand trends in consumer expectations and opportunities for additional research.
- Ensure compliance with legal and ethical guidelines.
- Attendance, punctuality, and reliability are essential functions of this role.
Requirements
- 1 year of experience in UX research, research operations, or related fields such as UI or UX Design
- Bachelor's degree in human computer interaction, User Research, UX/UI, cognitive science, psychology, sociology, or other related social science with strong research focus
- Experience with and knowledge of multiple UX methodologies such as tree test, card sorts, usability studies, and surveys
- Experience conducting ethical research
- Experience conducting end-to-end research studies
- Familiarity with product development lifecycle and/or Agile framework or scrum
- Portfolio showcasing relevant academic, personal, or professional projects that highlight research experience in web or mobile platforms
Benefits
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX researchquantitative surveysqualitative data analysisA/B testingfocus groupstree testscard sortsusability studiesresearch operationsend-to-end research studies
Soft skills
collaborationproject managementcommunicationmentorshipanalytical thinkingpresentation skillstime managementattention to detailreliabilityadaptability