Analyst

• Perform analysis on existing and newly emerging abuse trends, including sampling support inquiries to understand the experience and impact to the Snapchat Community
• Identify behavior patterns of malicious actors to understand motive, tactics, and beyond
• Work cross-functionally to enhance and develop ways to identify and surface abusive behavior
• Design, execute, and document Adversarial Safety Testing (Red-Teaming) scenarios; consolidate results and present findings, risks, and recommended remediations to cross-functional partners
• Employ project management principles to ensure identified safety and integrity issues are tracked, prioritized, and driven to resolution with engineering and product teams
• Identify automation opportunities both in the product and support experience to ascertain and mitigate risk
• Enhance operational workflows via process improvements
• Use data to influence decisions and give voice to user-impacting issues
• Anticipate abuse risks, provide escalation management, negotiate with decision makers, and balance business needs versus technical constraints
• Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed
• Research industry trends

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