Manager, Proactive Trust & Safety Operations
Snap Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $157,000 - $235,000 per year
Job Level
SeniorLead
Tech Stack
Grafana
About the role
- Act as the primary subject matter expert and accountable leader for elements of Snap’s proactive detection system
- Enhance the team’s work through recommendations for optimizing tooling, as well as process development and improvement, and drive implementation of the solutions
- Work closely with other proactive detection team members to ensure seamless collaboration and parity across detection systems
- Manage detection operations against quality targets in a highly dynamic and fast-paced environment
- Manage detection-related escalations, including triaging, assessing prioritization, communicating with impacted stakeholders, and developing responsive plan
- Oversee vendor-supported labeling work, providing guidance and feedback to achieve optimal operational outcomes
- Track detection-related metrics and identify new opportunities for measuring the impact of the team’s work
- Analyze and audit data to identify user trends and malicious behavior, and work with team to make responsive changes
- Take ownership of XFN communication regarding detection work, ensuring internal stakeholders are aware of priorities, progress and challenges, and understand the reasons behind them
- Conduct research and source intelligence related to high priority harm areas
- Model leadership and actively mentor others; review team members’ work as needed
- Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints in the context of large and complex business problems
- Develop and conduct training for other T&S team members
- Create and maintain knowledge management documentation
Requirements
- Bachelor’s degree
- 8+ years of experience working in technology, safety, or a related field
- Comfort working within a content moderation environment, including frequent exposure to sensitive content
- Experience managing multiple projects end to end, demonstrating ability to prioritize tasks, track deliverables and work independently with minimal supervision
- Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Grafana etc.)
- Experience in process optimization projects and identifying performance improvement opportunities
- Familiarity with machine learning, including LLMs
- Background working effectively with cross-functional teams at all levels of the company
- Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
- Highly attentive to detail
- Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
- Ability to comfortably navigate ambiguity and gray areas, and confidently make decisions despite imperfect or incomplete information
- Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
- Ability to work flexible hours, including rotational weekends on-call
Benefits
- Paid parental leave
- Comprehensive medical coverage
- Emotional and mental health support programs
- Compensation packages that let you share in Snap’s long-term success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess optimizationmachine learninglarge data setsadvanced ExcelGoogle SheetsGrafana
Soft skills
analytical skillscommunication skillsattention to detailproject managementleadershipmentoringadaptabilitydecision making
Certifications
Bachelor’s degree