Operations

• Accurately review, index, and process various types of legal requests from global law enforcement
• Participate in on-call rotation for law enforcement emergency requests and internal escalations, which requires working atypical weekday hours, some weekend days and/or holidays each month
• View and action reported content as needed. Reported content can be graphic so you must be comfortable viewing graphic content
• Handle inbound and outbound calls from law enforcement, providing helpful and empathetic support within policy guidelines
• Review team members’ work product and provide feedback as a core part of the role
• Create and lead internal training sessions on an as-needed basis
• Enhance operational workflows via process and policy improvements
• Drive successful projects and tooling initiatives

Law Enforcement Operations Specialist

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Operations Strategy Coordinator

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