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Desktop Support Specialist
Smile Partners USADesktop Support Specialist resolving hardware, software, network, and VoIP issues for Smile Partners USA’s dental offices. Deploying technology, managing tickets, and maintaining compliant IT services across Georgia locations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting Tier 1 and Tier 2 IT issues, with strong knowledge of Active Directory, Microsoft 365, and network infrastructure. Proficient in supporting VoIP systems and ensuring compliance with HIPAA and PCI standards.
Highest-signal resume keywords
Troubleshooting Tier 1 and Tier 2 IT IssuesActive Directory ManagementMicrosoft 365 SupportVoIP Systems SupportHIPAA and PCI Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetwork InfrastructureDevice ManagementIT Hardware DeploymentDocumentationProcess ImprovementRemote SupportConfigurationImagingTicketing System Management
Soft Skills
Customer ServiceCommunicationCollaborationDetail-OrientedIndependent Work
Tools & Technologies
IntuneNinjaOneManageEngineZohoBeyondTrustGoTo
Certifications & Qualifications
Associate's Degree in Computer ScienceBachelor's Degree in Information SystemsIndustry Certifications
Industry Keywords
HIPAA CompliancePCI ComplianceIT SupportRemote SupportNetwork Security
Tech Stack
Tools & technologiesFirewallsVoIP
About the role
Key responsibilities & impact- Provide rapid, accurate IT support remotely and on-site, resolving hardware, software, and connectivity issues
- Manage and prioritize support tickets using the ticketing system and meet defined SLAs
- Support and maintain practice management, imaging, Active Directory/Entra ID, Microsoft 365, network infrastructure, VoIP, and internet service systems
- Deploy, image, and configure computers, phones, and related IT or dental hardware
- Document troubleshooting procedures and contribute to process improvements
- Align support activities with HIPAA and PCI compliance standards
- Collaborate with IT staff and other departments to develop solutions and improve IT services
- Travel within the Georgia market and occasionally out of state
Requirements
What you’ll need- Proven experience troubleshooting Tier 1 and Tier 2 IT issues across hardware, software, and networks
- Strong knowledge of Active Directory, Microsoft 365, and network infrastructure components including servers, switches, firewalls, and access points
- Experience supporting VoIP systems and device management tools such as Intune, NinjaOne, and ManageEngine
- Proficiency with remote support tools such as Zoho, BeyondTrust, or GoTo
- Ability to prepare and deploy IT hardware and perform occasional rack installations
- Familiarity with HIPAA and PCI compliance requirements in IT environments
- Excellent customer service, communication, and collaboration skills
- Detail-oriented with a focus on documentation and continuous improvement
- Ability to work independently and as part of a team in a fast-paced environment
- Willingness to regularly travel within the Georgia market and make occasional, up to 10%, out-of-state trips
- Associate's or Bachelor's degree in computer science, information systems, or a related field, or equivalent work experience/industry certifications
- Minimum two years in Information Technology with demonstrated troubleshooting and problem-solving skills across hardware and software
Benefits
Comp & perks- Overtime as needed
- Full-time schedule of 40 hours per week
- Occasional weekends