Smeetz

Technical Implementation Manager

Smeetz

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇿 Algeria

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Job Level

Mid-LevelSenior

About the role

  • Assist with L2 technical support tasks, gaining a solid understanding of the product and its features.
  • Collaborate with the development team to help resolve more complex issues (L3) for users.
  • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively.
  • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software.
  • Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests.
  • Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience.
  • Document special customer setups to help with bug resolution and contribute to ongoing product updates.

Requirements

  • Excellent command of English. French would be a plus.
  • Bachelor degree in Computer Science.
  • Experience with web development, data management and debugging is an advantage.
  • Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams, including developers.
  • Eagerness to learn and contribute to process automation and software improvement.
Benefits
  • Through this position, you will have the opportunity to grow in a fast-growing scale-up
  • Flexible work hours and the option to work remotely.
  • You will work in a highly performance-driven environment.
  • A vibrant and inclusive work environment where your voice matters.
  • Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
L2 supportL3 supporttechnical troubleshootingweb developmentdata managementdebuggingprocess automationsoftware improvement
Soft skills
excellent communicationinterpersonal skillscollaborative workeagerness to learnproblem-solving
Certifications
Bachelor degree in Computer Science