Customer Success Manager
Agent
Associate Product Manager – Documentation-First Onboarding, PM Track
Smeetz
full-time
Posted on:
Origin: • 🇩🇿 Algeria
Visit company websiteJob Level
JuniorMid-Level
About the role
- Smeetz: unified commerce SaaS platform powered by AI for attractions (theme parks, museums, theaters).
- Associate Product Manager (Documentation-First Onboarding): combine hands-on product work with documentation ownership and embedded in a product squad.
- Phase 1 (first 6 months): create and maintain product documentation; design and manage Developer Portal structure; audit product workflows; establish documentation standards; convert recurring Support/Sales/Success questions into guides, macros, and FAQs; organize knowledge bases; monitor usage and run small activation experiments; participate in daily product work (user stories, UAT, shipping small improvements).
- Phase 2 (month 6+): drive discovery from customer insights and data; write PRDs and stories with success metrics; run delivery rhythms and support release readiness; own outcomes and track KPIs (activation, adoption, retention, revenue impact); support go-to-market and enablement; champion operational excellence and improve handoffs.
Requirements
- Excellent command of English; additional languages are a plus.
- Strong interest in growing into a Product Manager role through a documentation-first pathway.
- Proven experience in technical writing, documentation, or content management — ideally in SaaS or tech environments.
- Familiarity with API documentation, SDKs, developer tools, and content architecture/taxonomy design.
- Ability to translate technical concepts into clear, accessible guidance for different user personas (operators, developers, visitors, etc.).
- Strong collaboration skills across cross-functional teams.
- Analytical mindset with the ability to use metrics to improve content quality and product adoption.
- Bonus: experience with tools like Intercom.
