Customer Success Manager

sMedia

Customer Success Manager for sMedia, building relationships with dealership customers in digital marketing. Focus on driving product innovation and customer satisfaction, while managing key accounts.

Posted 6/20/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a partner and advocate for your customers as you work to understand their business needs
Identify your customers’ business challenges and learn how you can assist in alleviating them
Understand your customers' KPIs and host regular meetings to review their business goals and growth towards success.
Interpret various sources of performance analytics to help educate your customers on results and ROI
Create additional revenue opportunities by aligning sMedia products with customer challenges and objectives
Learn about new trends and technologies in the digital space and share that information with your customers and colleagues
Share your extensive digital marketing knowledge to help our customers achieve their business goals using sMedia solutions
Create agendas and host follow-up meetings; highlighting key points for performance meetings, recommendations, and updates

Requirements

What you’ll need

Customer service &/or consulting experience
Experience with Google Analytics, Google Ads, Microsoft Ads and Meta Business Manager
Minimum of 5 years of Experience in Digital Marketing and/or Digital Advertising
Meta, Microsoft and Google certification would be considered a strong asset
Automotive or Dealership experience

Benefits

Comp & perks

Fully remote role!
Performance-based commission structure designed to reward top performers
Extensive health and dental benefits package available after 3 months
Paid day off on your birthday
1:1 training and mentoring from our Management team
Opportunities to earn spot bonuses
15 vacation days annually, plus an additional week of 'flex time' in December for the holiday season

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital marketingdigital advertisingperformance analyticsKPI interpretationrevenue generation

Soft Skills

customer advocacybusiness needs analysiscommunicationmeeting facilitationconsulting

Certifications

Meta certificationMicrosoft certificationGoogle certification