Smarter Technologies

Bilingual Patient Access Specialist

Smarter Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
  • Schedule appointments for multiple clinical sites according to client-specific protocols.
  • Gather & input patient demographic and insurance information into the practice management system.
  • Report complex clinical issues to the appropriate supervisor/client partner.
  • Document call activity, outcomes, and other notes as needed in the client system.
  • Work collaboratively with colleagues to meet the goals and objectives of the department.
  • Assist callers and navigate them to the appropriate resources.
  • Must meet all attendance and performance standards.

Requirements

  • Bilingual in English/Spanish
  • Must be able to read, write and speak Spanish fluently
  • 1 year of experience in healthcare patient service
  • 1 year of experience handling a high volume of inbound calls
  • Experience using an EMR and scheduling software
  • Excellent communication skills over the phone
  • Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EMRscheduling softwaredata entrypatient demographic informationinsurance information
Soft Skills
communication skillscollaborationcustomer serviceproblem-solvingattention to detail